1. Information We Collect

Depending on how you interact with our website, we may collect information such as your name, billing address, shipping address, email address, phone number, order details, device information, browser information, IP address, and website activity.

2. Payment Information

Payment information is processed through payment providers and ecommerce services used by our store. Elvarmont™ does not recommend sending payment card information through ordinary email or customer service messages.

3. How We Use Information

We may use personal information to:

• process and fulfill orders;
• provide customer support;
• communicate about purchases, shipping, or account activity;
• maintain and improve our website;
• prevent fraud, misuse, or unauthorized transactions;
• comply with applicable legal obligations.

4. Service Providers

We may share information with service providers that help us operate our business, including ecommerce platform providers, payment processors, shipping carriers, analytics providers, hosting services, and customer support tools.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand website usage, and support ecommerce and analytics features.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.

7. Your Choices

Depending on applicable law and your location, you may have rights regarding access, correction, deletion, restriction, or other handling of personal information. Requests may be sent to service@elvarmont.com.

8. Data Security

We use reasonable administrative and technical measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. International Processing

Because we operate an online store and use service providers in different locations, information may be processed or stored outside the country or region where you live, subject to applicable requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technical changes. The version published on this page is the current version.

11. Contact Us

Elvarmont™ is operated by Shanghai Bangpinshen Network Technology Co., Ltd. Legal Representative: He Tao.

Email: service@elvarmont.com
Phone: +86 135 3039 1156
Customer Service Hours: 8:00 AM – 10:00 PM Daily (China Standard Time)
Address: Area A-01J, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai, China