Return & Refund Policy
We want the return process to be clear and straightforward. Please review the conditions below before requesting a return.
1. Return Window
You may request an eligible return within 30 days after delivery of your order.
Important: Please contact our customer care team before sending any item back. Items returned without following the return process may not be accepted or correctly identified.
2. Return Eligibility
To qualify for a return, an item should generally be unused, unworn, and in substantially the same condition in which it was received, with original packaging where applicable.
3. Non-Returnable Situations
A return may be declined where an item shows clear signs of use, damage caused after delivery, missing components, or other conditions that prevent the product from being reasonably resold, except where applicable law requires otherwise.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, contact service@elvarmont.com as soon as reasonably possible and provide your order details.
We may request photographs of the item, packaging, shipping label, or relevant damage to help us review the issue.
5. Return Shipping
Return shipping instructions will be provided after your request has been reviewed. Please do not send a return to an address unless that address has been provided or confirmed for your return.
6. Refunds
Once an approved return is received and reviewed, the applicable refund will be processed to the original payment method when possible.
After a refund is issued, financial institutions and payment providers may require additional time before the funds appear in your account.
7. Original Shipping Charges
Original shipping charges, if any, may be non-refundable unless the return results from an incorrect, damaged, or defective item or applicable law requires otherwise.
8. Order Cancellations
If you need to request an order cancellation, contact customer care as soon as possible. We cannot guarantee cancellation after processing or shipment has begun.
9. Exchanges
Where direct exchanges are not available, you may be asked to complete an eligible return and place a new order for the preferred item.
10. Contact
Email: service@elvarmont.com
Phone: +86 135 3039 1156
Customer Service Hours: 8:00 AM – 10:00 PM Daily (China Standard Time)